Privacy Policy

About this Privacy Policy

7spins Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure manner. This policy applies to information collected through the website, account features, customer support channels and related services. It is intended for players in Australia and should be read together with the website’s other terms and conditions.

Personal information means information that identifies a person, or information that can reasonably be linked with a person or their account. The information collected will depend on how the website is used. For example, a person who only browses the website may provide less information than a person who opens an account, completes verification, makes a deposit or requests a withdrawal.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, players may be asked to provide it before a particular type of processing takes place. Players can withdraw consent for marketing at any time, although withdrawing consent does not necessarily affect processing that is required to provide an account, complete a transaction, prevent fraud or meet a legal obligation.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a new feature.

Information that may be collected

A casino website typically handles several categories of information. The information collected is limited to what is reasonably needed for the relevant purpose, subject to applicable requirements and the way a player uses the services.

Account and contact information

• Name, date of birth and other details supplied when creating or managing an account.
• Contact details, such as an email address, used for account notices, support and service communications.
• Login information, account preferences, responsible gambling settings and records of requests made through support.
• Information provided when a player participates in a promotion, survey, competition or other optional activity.

Identity and verification information

• Identity documents or other verification material supplied to confirm a player’s identity and account details.
• Information used to assess account security, eligibility, unusual activity and possible fraud.
• Records of verification requests, checks, outcomes and communications connected with those checks.

Payment and transaction information

The website may handle deposit, withdrawal and transaction records, including amounts, dates, payment method information and transaction status. Payment providers may process sensitive payment details directly. Where appropriate, the website may receive confirmation or limited payment information rather than complete payment credentials. Transaction history may be used for account administration, reconciliation, fraud prevention, customer support and required record keeping.

Device, usage and technical information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, approximate location based on technical information, pages viewed, links used, access times, referral information and records of errors or security events. This information helps the website operate correctly, understand general usage, troubleshoot problems and protect accounts and systems.

How information is used and shared

Personal information may be used for the following general purposes:

• To create, maintain and administer a player account.
• To provide requested services, process account activity and communicate important service information.
• To confirm identity, complete verification and support account security.
• To process and monitor deposits, withdrawals and other transactions.
• To detect, investigate and prevent fraud, money laundering, abuse, unauthorised access and other harmful or unlawful activity.
• To provide customer support, respond to questions and resolve complaints or technical issues.
• To meet legal, regulatory, court, taxation, accounting and other compliance obligations that apply to the services.
• To monitor website performance, improve features, test functionality and maintain the security of the website.
• To send marketing messages, offers or updates where permitted and where the player has not opted out or withdrawn consent.
• To enforce applicable terms, protect the rights and safety of players and the website, and manage business records.

Information may be accessed by authorised staff and by service providers that help operate the website. These providers may support payment processing, identity verification, fraud monitoring, hosting, technology, security, communications, analytics, customer support, accounting or record management. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect a person from harm, investigate suspected fraud or wrongdoing, or protect the security and integrity of the website. Information may be shared in connection with professional advice, audits, insurance, business restructuring or a transfer of services, subject to appropriate handling requirements.

Some service providers may process information in another country. Where information is handled by a third party or outside Australia, reasonable steps should be taken to support appropriate security and privacy protections. The specific handling of information may also depend on the terms and privacy practices of the relevant provider.

Personal information is not intended to be sold as a standalone product. Marketing communications should contain an appropriate way to stop receiving further promotional messages. Service, security and account communications may still be sent when they are needed to operate the account or provide important information.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, maintain sessions, support account functions, measure website usage and improve performance. Some cookies may be necessary for the website to work, while others may support analytics, personalisation or marketing.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect login functions, preferences, security features or the way parts of the website operate. Browser settings may also allow players to receive a notification before a cookie is stored. The available controls depend on the browser and device being used.

Security of information

Reasonable administrative, technical and organisational safeguards may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and security testing. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate purposes. When information is no longer required, it may be securely deleted, destroyed, anonymised or placed beyond normal use.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other lawful record-keeping purposes. The length of time depends on the type of information and the reason it must be retained. Once the applicable period ends, information should be handled in accordance with the relevant retention and deletion processes.

Your privacy rights and how to contact us

Players may have rights in relation to the personal information held about them. Depending on the circumstances and any applicable requirements, a player may ask for access to their information, request correction of information that is inaccurate or incomplete, request deletion of information, or withdraw consent for marketing communications. A request may need to be checked before it is completed so that account information is not disclosed to the wrong person.

Making a data request

To exercise these rights, ask a privacy question or raise a concern about the handling of personal information, contact support@7spinscasino.click. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. Players should not send unnecessary sensitive information in an initial message. If identity confirmation is needed, further instructions can be provided.

• Access: request a copy of personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for legal, security or transaction purposes.
• Marketing consent: withdraw consent or opt out of promotional communications. Account, security and service messages may continue where they are necessary.
• Privacy concerns: provide details of a suspected privacy issue so it can be reviewed and addressed where appropriate.

Requests will be considered in a reasonable manner, taking into account the nature of the request, the information involved, account security and any obligations that require information to be kept. In some cases, access, correction or deletion may be limited where providing the information or taking the requested action could affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a legal requirement.

If a player has a question about this Privacy Policy or believes their information has not been handled appropriately, they should contact support@7spinscasino.click with the relevant details. The website may request additional information to verify the request and may keep a record of the enquiry and its resolution.